We currently use calculated shipping rates depending on the weight and area. 

Once you have added the products to your shopping cart, agree to our terms, then press checkout. You can ignore the first few feilds, then add in your address to see our shipping rates.

For shipping couriers, we use the following:

• Australia Post with optional Express.
• Sendle (This excludes Parcel Lockers, Locked Bags, & PO Boxes.) 
• Aramex (Excludes PO Boxes)
• Local $5 Shipping to locations: 

- Altona Meadows VIC 3028
- Point Cook VIC 3030

Notes for local shipping - 

• This excludes Parcel Lockers, Locked Bags, & PO Boxes.
  
• Delivery days vary between Monday to Sunday and will be left in a safe place if nobody is home. 
  
• If you prefer a day, write a note on the shopping cart page. Keep in mind this all depends on our availability. We cannot promise we will be able to deliver on the dates you have provided.
  
• If there is no safe place for the parcel to be left, we will take the package back with us and will be in contact with you.

Depending on the shipping courier you have chosen, for example, If you've selected:

- Australia Post - This usually takes 5-8 working days, but if you're in a remote area, it could take up to 18 days.

- Sendle - This may be the cheaper option, but expect delays, as they usually take longer to pick up parcels. This can take approx 5-10+ days, but if you're in a remote area, it could take 20+ days.

- Local Shipping - We will deliver your package within a week or two. This all depends on our avaliability.

Please note:
- Depending on the time you place your order, we cannot guarantee we will post your order on the same day when placing your order. Please allow an extra day.
- Expect delays during bad weather conditions, Covid outbreaks, Black Friday and Christmas.

For updated notices on delays, please visit:
Australia Post Delays - https://auspost.com.au/service-updates/domestic-service-updates

Sendle - https://https://try.sendle.com/en-au/delivery-disruptions

You should receive an email with your tracking information. If you didn't, please check your email spam/junk folder, otherwise go to My Account, and click on orders.

If you did not create an account while making an order, you can register a free account using the same email address by clicking here.

We appologise if none of the above solutions worked, you may contact us directly at Contact@FragranceFreeProducts.com.au

No, sorry, not as yet. Follow us on our social media or subscribe to our newsletter, and we will announce when we are ready to ship overseas. :-)

If you are not satisfied with the product, and it's still within the 30 days purchase period, unused, and in its original packaging, you may return the item to us for an exchange or refund. 

• Please note some items may not be returned for a refund, such as the following: 

- The product has expired or was marked with a short expiry date when purchased.

- Gift Cards/Vouchers

- If the product has been used

- The original packaging has been ripped apart, squashed or damaged. 

For example, if you order our Ecostore Laundry Powder, it comes in a box. If that box is ripped & taped up, we cannot offer you a refund for a change of mind.

The above excludes products that were received damaged, are faulty, caused an allergic skin reaction, or go against Australian consumer law. 

• When refunding you for a product that was on sale but now it's at full price, you will be refunded for the amount paid on your invoice.
• Unfortunately, we cannot afford to pay for your return shipping expenses as we are only a micro business.
• If you want to exchange an item, please know you must pay for all shipping expenses.

If the product was received damaged, please take a photo of the product, including the box, within seven days of receiving your goods.

Please fill out our form below or email it to contact@fragrancefreeproducts.com.au

We apologise for the inconvenience caused. Please take a photo of the product you received using the form below or email us at contact@fragrancefreeproducts.com.au

If you find your product is faulty, We apologise for the inconvenience caused.

Please fill out the form below with as much information as possible and a photo if necessary, or you can email us at contact@fragrancefreeproducts.com.au

Please stop using the product immediately and follow the optional advice below:

• If you have a severe reaction, Call 000 or (112 on mobile devices in Australia).
  
• You may call a registered nurse on 1800 022 222 (Health Direct Australia), available 24/7 for medical advice. 
  
• Use this Online Symptom Checker Tool that will ask you questions with professional health advice:
  

Please take a photo of your skin reaction, including your used product, with your invoice number. Then fill out our application below or email us at Contact@FragranceFreeProducts.com.au