Privacy Policy
Our Privacy Policy describes how Fragrance-Free Products manages the personal information of our end users and customers of our online platform. In this Privacy Policy, ”site”, “website”, “we“, “our” and “us” are all references to Fragrance-Free Products.
Australian Business Number: 16394410260
PERSONAL INFORMATION WE COLLECT
When you visit our website, we automatically collect certain information about your device, including IP address, time zone, location, ISP (Internet service provider) and cookies as you browse our website. This includes information about the individual web pages or products that you view on our website, including any interactions with our website.
When you make a purchase or attempt to make a purchase through the website, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we talk about both Device Information and Order Information.
We use cookies on our website to:
- Display what products you have recently viewed on our website before checking out, to ensure you haven't forgotten to add any items to your cart.
- When viewing a product, cookies will allow us to show you similar products.
- When you disable cookies, our website cannot remember what items you have recently added to the shopping cart, so if you go on another page it might reset. This may include having to sign in as a member more than once.
- For more information about cookies, visit http://www.allaboutcookies.org.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we generally collect to fulfill any orders placed through our website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, we provide you with information or advertising relating to our products or services.
- We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and, more generally to improve and optimize our website (for example, by generating analytics about how our customers browse and interact with the website, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties services we use for our website. For example, we use
- Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
- We also use Google Analytics to help us understand how our customers use our website--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
- If you have subscribed to our newsletter, we use your personal information, such as your full name, address, email and the products you have ordered. This process is automatic that helps us generate a newsletter that gets delivered to you via email or sms, depending on what you have subscribed for. If you wish to unsubscribe, you can select our "unsubscribe" button on the bottom of each email or sms. Otherwise, you can email us at contact@fragrancefreeproducts.com.au
- We use your information to process newsletters, products that are back-in-stock that you've opted in for, emails to leave a product review, and abandoned carts. As of the 6th of January 2022 - We currently use Klaviyo---https://www.klaviyo.com/legal/privacy/privacy-notice
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We may use other plugins to that may use your personal information such as:
- Full Name
- Email
- Address
- Payment information (this sole purpose is to make a payment or refund you for the purchase of your order through our payment gateway or, depending on the service you have selected, such as PayPal.) This also includes showing your payment type on our invoices, for example, Payment Type Used: PayPal or Credit Card.
- The purpose of our plugins is to provide services such as shipping and delivery services, invoicing, profit, contact forms, bookkeeping, product reviews, subscriber, back in stock notifications, abandoned carts, wish lists, internet security, firewall, SSL Encryption, Payment Gateways and other services to provide you with a better service by using our website.
- We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to protect our rights otherwise.
SECURITY
In order to protect your security, our website is hosted by Shopify that uses some of the world most best servers and firewalls that protect our website, including your data from hackers, spambots, and viruses.
In addition, we do our best to keep our website administration backend protected including our office hardware, including firewall and security software updated. We use Two-step authentication to ensure non-unorthorised persons can access our website admin backend without our consent.
We use;
- Shopify's secure checkout is certified Level 1 PCI DSS compliant. For more information, visit: https://www.shopify.com/security/pci-compliant?utm_medium=shop&utm_source=secure
- Secure SSL Encryption that protects your sensitive payment data entered into our website.
- Cloudflare protects our website and visitors from attackers with Unmetered DDoS Protection, Reputation-based Threat Protection, and Content Scraping Protection.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
VECTORS / IMAGES
- The product manufacturers or wholesalers provide us with product images.
- Other vectors you may see on our website are provided by freepik.com and flaticon.com
REQUEST PERSONAL INFORMATION
You have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
- If we have decided to ship internationally and if you are a European resident, we may process your information in order to fulfil contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.
- Please note that your information will be transferred outside of Europe, including to Canada, the United States, and Australia.
DATA RETENTION
When you place an order through our website, we will maintain your Order Information for our records unless and until you ask us to delete this information.
MINORS
All purchases on our website must be of legal purchasing online age, depending on your country's state law.
- When using any of the products that we supply, you must read the legal age on the label or instructions before using that product.
- We will not be responsible or liable for any misuse of our website or the product you have purchased.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the service following the posting of any changes to these Privacy Policy & Terms of Service constitutes acceptance of those changes.
CONTACT US
If you have questions or if you would like to make a complaint, please get in touch with us by e-mail at Contact@FragranceFreeProducts.com.au